Our Team

Dogtastically Happy Guarantee

Our Leadership Team

Since 2011, partners Craig Pollack and James Woller have built a skilled and strong leadership team whose passion for petcare and business leadership has positioned Release the Hounds as the pet services industry leader.

Craig Pollack

Co-Owner and President

Craig is a results-driven senior executive with substantive experience building and leading high performance companies.

He attributes his success to being an honest communicator who leads by example, and strives to continually build dynamic teams that have a desire to serve and delight clients.

Combining his previous experiences which included brand management at Proctor and Gamble Inc. and CEO skills from Race Face Performance Products, Craig is responsible for championing the strategic development of Release the Hounds. He is also actively involved in developing the company’s brand identity and culture, as well as for our sister pet-services company, Jet Pet Resort.

In addition, Craig has sat on the board of a number of companies, currently focusing on the not-for-profit Global Women organization. In his spare time, Craig enjoys a multitude of outdoor activities and spending time with his family including his very active, and often entertaining, three boys.

James Woller

Co-Owner and VP Business Development

James is a committed, high-integrity, results-producing professional with experience working in positions that have required organizational leadership, impact and the ability to work through strategic issues.

A critical thinker and strategic planner able to anticipate scope complexity and challenges, James has proven results of moving an organization forward. A collaborator and networker who is able to work internationally and cross-culturally, he is adept at identifying solutions and exhibits visionary leadership.

At an early age James’ entrepreneurial spirit was evident as he built a substantial landscaping company in Kansas City–all while still in high school. He transitioned into not-for-profit and was part of the founding team for Vancouver’s Bulembu International, a sustainable community development project in Swaziland. Within a few years, the project was identified by BC Business as an industry leader in branding/marketing and a model for communities seeking economic sustainability. In 2008, James co-authored a business book called “The Skill” which leads readers to increase their adaptability for better performance.

James joined the Release the Hounds team in 2011 and has been an integral part in expanding its ability to provide professional service to a greater number of customers.

James studied International Affairs and Economic Development at Trinity Western University. He loves spending time with his wife Rose, children and friends, is an avid tennis player and enjoys reading and traveling in his spare time.

Chris Chidley

Operations Manager

Chris is a born Vancouverite and has embraced everything that stands for: nature at its best.

Along with his love of nature comes a deep love of dogs. Not a day has gone by that there hasn’t been a dog in his life, and as the saying goes; they truly are a man’s best friend. When the opportunity arose for Chris to combine his two biggest loves, he jumped at the chance to work for Release the Hounds in the hopes of turning working with dogs into a career.

Chris has been with Release the Hounds since 2012, and his wish has come true. As Release the Hounds continues to grow and expand, Chris has stepped into a leadership role as Operations Manager. The Team Leader for the Dog Walking team, Chris organizes their logistics, as well as manages Customer Care and scheduling. He maintains the fleet and is excited about all of the growth at Release the Hounds with their incredible staff education and care programs, as well as their positive impact on the industry.

Annika McDade

Canine Behaviour Specialist

Owner of Canine Connection Training, Annika McDade is a multi-certified Professional Dog Trainer.

Her diverse, animal-centric background includes working in a shelter environment assessing aggressive dogs at the city pound, to training wolves in Mongolia and Great Pyrenees in the French Alps for films.

Her inspiring ability to connect with animals has made her a strong presence in Vancouver’s Dog Training industry. Annika offers a variety of services including group classes, one-on-one specialized consultations, behaviour assessments and training plans, and walk-n-train programs.

Kevin Orr

Vancouver Team Leader

Growing up in rural Ontario on and around farming areas helped foster a love of the natural world for Kevin, and having dogs just enhanced the experience.

Working with domesticated animals also led to a fascination with more exotic wildlife. He worked for 2 different zoological facilities in Ontario encountering a variety of fauna ranging from Nile Crocodiles and 5 metre Pythons to Wildcats and Birds of prey while educating people about them. Moving to BC in 2015 meant big changes and with Release the hounds he is able to continue with his love of animals and nature while exploring temperate rainforest with some amazing critters, Dogs!

Tyson Pollack

Care Team

Tyson is an experienced sales professional who is excited to combine his passion for sales with a love for dogs.

While growing up in Vancouver, Tyson has always had family pets, including a beautiful Golden Retriever named Bella. As a true Vancouverite, Tyson loves the outdoors and truly appreciates the lifestyle and opportunities that Vancouver offers. Tyson has been with Release the Hounds since the summer of 2018. As Customer Care, he is privileged to have the opportunity to engage with new clients and help them through the process of signing their pup up with Release the Hounds. His number one goal is to find the right service for every client, whether it is private walks or group off leash hikes, Tyson is committed matching every client’s needs with the services Release the Hounds offers.

Olga Burtsailo


Olga has a passion for business and loves being part of a thriving and engaging team.

She has been with the Release the Hounds team since 2015, and is a passionate, dog loving, client care team member. She finds great satisfaction in detailed organization and works hard to achieve it.

Olga lives in Ukraine and has a Masters degree in Civil and Industrial Engineering. As she found her real pleasure in helping people and businesses grow in day-to-day operations, she started her own business in 2015 and has since been busy building her own team of people with the same life philosophy. She has loved being part of the RTH team part-time, and her love of dogs shines through!

Our Walking Team

We hire dog loving professionals that uphold the Release the Hounds ‘golden standard’ of pet care.

Our team undergoes a highly competitive vetting process that includes an in-depth application process, rigorous interviews, job shadow and certification through DogForceU. Each team member is bonded, insured, and continually learning and refreshing their knowledge with DogForceU to stay on top of pet care advancements.

Maryam Noor

Maryam was born in Tehran, Iran and moved to BC when she was 6. When she was 19, she was given her first dog, Bella and then three years later she added another pup to her family. It wasn’t until she had Bella that she discovered her intense love for dogs.

Maryam went to BCIT for Marketing Management, however working with dogs has become her true calling. Over the past 5 years she has worked at grooming salons, dog daycares, and boarding facilities. Her experience has allowed her to handle dogs from all walks of life, including dogs dealing with anxiety and aggression.

In her spare time, she loves to read novels (specifically fantasy), listen to music, paint, and hang out with her two lovely dogs!

Michaela Smith

Michaela grew up in BC spending most of her time running through the woods with her Golden Retriever Chelsea or playing piano. Instead of babysitting like her sisters, she was a pet sitter and cared for her mother’s friends German Shepard/Chow Chow. After injuring her hand and realizing that playing piano for a living would no longer be possible, she was encouraged by family to look into dog walking. Agreeing that it would be a good idea, she found a job and quickly realized that walking dogs was one of the most exciting and fulfilling experiences she’s ever had. She loves exploring the woods with her dogs and having all kinds of adventures. A tired dog is a happy dog! Now Michaela lives in Vancouver with her 3 year old Pug Zero. She still plays piano, but her life has become much more centered around animals. She enjoys relaxing in the sun, Chopin playing in the background, a good book in hand, and Zero snoozing away in her lap.

Kathleen O’Halloran

Kathleen was born and raised in the lower mainland, and spent summers at her family cabin in the Cariboo. She has always surrounded herself with as many animals as possible by participating in equestrian sports, pet sitting, and working at horse stables with her dogs, Clancy and Josie in tow.

Kathleen recently returned from backpacking through Europe, and now she and Josie are excited to start their next adventure with Release the Hounds in Surrey.

Paige Downton

Paige grew up in the small town of Bowmanville Ontario, where her passion for animals started to grow! She took in many stray cats over the years, and eventually added her chocolate lab Tucker to the family.

After moving to Toronto and pursuing a decade long career in the service industry, it was time for change. Working a few seasons away from home in Jasper Alberta helped her make the  decision to leave and relocate to the west coast. Release the Hounds was the perfect place for her to turn her passions for animals, and the outdoors into a career.  In her spare time she enjoys exploring BC’s beautiful back country, cooking/eating, and crafting with her cat Sonny.

Karina Okazaki

Born and raised in Brazil, Karina moved to Vancouver in 2015. She has always loved animals and had all sorts of pets like bunnies, fishes, turtles and dogs. After graduating from Law School, she realized that caring for dogs and connecting to nature was her true calling in life. In 2014, she started her own dog walking business in her hometown, where she fell in love with the career. After dogs, her interests are dancing and keeping a healthy diet (including her dogs’). She is excited to be working at Release the Hounds and being part of the team!

Debbie Lewis

Debbie is from Glasgow, Scotland and arrived in Canada in 2015. After travelling the length of Canada and living for 3 months in Golden, B.C. she arrived in Vancouver in 2016. Originally here for just 2 years she loves the west coast so much she has decided to stay.

Debbie has trained as, and worked as a florist for over 5 years. She recently decided to change her career and fulfill her ambition of working with animals and in the great outdoors.

Having been born on the doorstep of the Scottish highlands Debbie has always been an avid hiker and loves nothing more than putting on her waterproofs and going for a walk in the rain. She also loves animals having kept horses when she was younger and looked after her beloved toy poodle, Bruce, who was only ever allowed to sleep on her bed.

She longs for the day she can finally persuade her boyfriend to get her own wee dog but she’s delighted that she can now spend all her days working with yours.

Mitchell Morin

Growing up in the sunny Okanagan with a big backyard, Mitch always loved walks and play time with his family dogs.

Having recently moved to Vancouver, he is very excited to combine his love of dogs and the outdoors with Release the Hounds.



Harrison Drew

Growing up in Southern Ontario, Harrison found a love for outdoor activities and landscapes. As a lifelong soccer player, foodie, amateur photographer, and private pilot, Harrison enjoys trying a little bit of everything. He is new to Vancouver, having moved here in 2017 when his fiancée was transferred to a new office, and has fallen in love with the city. From the food, to the culture, to the scenery, Vancouver is now his home.

He has always loved dogs, growing up around many and adopting a childhood best friend, who he was able to grow alongside for 15 years. The best feeling is being able to give a dog a happy and loving forever-home, which is why Harrison now has three dogs he calls family: two in Ontario with his mum and one here in Vancouver with him and his fiancée. He wholeheartedly supports dog-rescue organizations, as these pups can be the most understood, but are more than deserving of the love and attention offered to other dogs. A good home, love, and compassion are all these pups need to grow into their happy and confident personalities.

Paul Duchart

Paul was born in Toronto and came to Vancouver as a child. Raised with 2 dogs and 2 cats in the household, animals were always around. Most recently his best friend was an 18 year old lovebird named Pesto. Paul has a Bachelor of Arts in Film Studies from Carleton University in Ottawa and can also be seen as an actor on locally shot film and television shows. You can also read his monthly column in BCBusiness Magazine photographing the best parties, galas and events in Vancouver. In his spare time he is a cameraman with The Travel Guys TV show and has travelled to more than 20 countries including Norway, Japan, Australia, China, Malaysia, Ireland, England and a visit to an elephant sanctuary in Thailand. He has 6 years experience as a dog walker/cat sitter in the past and came back to the industry because he missed his furry friends and is now excited to work with Release the Hounds.

Brent Jukic

Brent moved from Ottawa, Ontario in the summer of 2017 bringing with him a love for animals and adventure. Having grown up in a household whose mother who volunteered for Ontario’s TAGS dog rescue program, Brent has experience with a variety of different dogs. His favorite thing about working for Release The Hounds is that he gets to meet new dogs as well as form bonds with his regulars. In his free time Brent enjoys exploring his creative side by drawing and hopes to one day make a comic book. Brent is looking forward to going on adventures with Release The Hounds and your Family.

Saif Asad

Saif was born in northern Pakistan and moved to Burnaby in 2002 at the age of 7. Growing up in Canada he spent most of his time playing sports, mostly hockey. He is a big Canucks fan and loves watching soccer! He spent two years studying marine sciences at Capilano University. In his spare time he enjoys going on road trips exploring all the wonders that British Columbia has to offer. He has been working with dogs professionally for the past year and a half and loves every day of it! He grew up with dogs and cats in his family and has always loved animals big and small so working with them comes naturally to him!

Nash Swark

Nash was born in Thunder Bay Ontario and grew up in Manitoba where he was constantly around animals. While in Manitoba he enjoyed playing with the family dog, Hope, a four year old German Shepard, as she was very energetic and needed lots of attention. Nash would spend any extra time by playing fetch in the backyard, taking her on long walks, or riding along side her on his skateboard. In 2017 Nash received a scholarship to attend Nimbus School or Recording Arts and decided to move out west to Vancouver. After a full year of pursuing music Nash is excited to be a part of the team at Release the Hounds. It’s an amazing way for Nash to combine his love of animals and outdoor exercise all in one place.

Alison Muller

Alison was born and raised in Vancouver, and has always loved animals. Growing up she had a cat, rode horses, and when she was 16 her family finally got a dog – a springer spaniel named Tynan. She has been a dog person ever since!

After working as a paralegal and dog walking/sitting on the side, Alison decided to take a break from the office and try working with dogs full time. Over a year and a half later she loves it so much she can’t imagine doing anything else! She started working for a smaller company in East Vancouver, and benefitted greatly from working with two dog trainers who taught her all about working with dogs, including dogs dealing with anxiety and aggression. That company was recently acquired by Release the Hounds, and she is excited to be joining the RTH team!

Sean Hemmaway

Sean was born in Toronto, Ontario and grew up on a farm outside Kingston. As a child he always had animals, insects, fish, reptiles and birds and love for all creatures! On the farm Sean had several dogs growing up including Duke and he remembers the adventures they would go on and how much joy it brought him.

Sean comes from a background of Exotic Animal Education programs for 10 years having worked at a Zoo. He decided to move to the west coast to experience something new and when he found out about the Release the Hounds he didn’t hesitate to apply so he could continue his love of working with animals.

Private Walkers

Grace Hung

Grace Hung From Taiwan to Canada, from New York State to California, and finally Vancouver, Grace has always lived near a body of water and is happiest when she’s breathing salty air. She holds a Bsc. in Nutritional Science and has training experience in professional healthcare fields. An accident and a lengthy hospital stay a few years back gave her the opportunity to re-evaluate life, and now she is dedicated to Release the Hounds; focusing her energy on working with pups on a one-on-one basis doing private dog walks. Grace is 100% devoted to her canine friends. Wet licks and wagging tails cheering her on throughout recovery. Dogs teach her gratitude, kindness, forgiveness, patience, devotion, compassion, and honesty. She has happily traded in her white lab coat for a waterproof windbreaker and dog walking leashes.

Darren Dorrington

Darren was born and raised in the small town of Orangeville, Ontario. Growing up with his best friend Tigger, a golden retriever, Darren quickly found his love and compassion for animals in the early stages of life. After Darren graduated college with a 3D Graphics, Design, and Animation degree, the path he was walking on lead him west, where he has worked hard to settle down in the heart of Vancouver. While still creating 3D projects, Darren recently joined our team in September 2017, and says he has found himself a dream job. Walking along the beach in the morning and ending his day in the woods with his new best friends.

Christie Burnett

Christie was born and raised in Portland, Oregon and grew up spending time in nature hiking and exploring. Her family has always had pets, and she loved taking her dogs for walks and spending time playing with them. She came to Vancouver in 2011 to pursue a degree in biology and fell in love with the city. In her free time, she spends her time reading at the beach, going on walks with her dog, doing puzzles, and exploring the beautiful nature in BC. Release The Hounds was the perfect fit to combine her love of dogs and being outdoors!

Lesley Levett

Lesley grew up in Vancouver with her lab/setter cross named Lady. She loved being outdoors in the woods and on the beaches of our city. Some of her best experiences were camping, fishing and beach combing. She has a great love for dogs and their unconditional loyalty. Lesley believes there is nothing better than a couple of dogs to act as your blanket and hot-water-bottle when you are sick in bed. Their therapeutic healing quality is like none other. When in the trails, she is ‘that person’ who stops to talk to and greet the dogs she meets along the way. She spent the last 40+ years sitting behind a desk and is now excited to get back to the outdoors with pups.

Michelle Johnstone

Born and raised in Alberta, Michelle’s heart has always been on the West coast. She recently moved to Vancouver and for the first time in 20 years is in a home without dogs. She really notices the absence of their beautiful spirits, so it is her greatest pleasure to explore this new city with your furry friends. She will love them like her own but will give them back.


Rielle Wiebe

Rielle was born and raised on a farm in Manitoba, and from as young as she can remember she has been surrounded with animals big and small. During her years on the farm and since relocating to Vancouver she has found a real passion for all things Canadian: hockey, maple syrup… you know the rest – and, of course, DOGS, especially dogs! She looks forward to pursuing her career in a fun, outdoor environment while playing and caring for your dogs!

“Be the person your dog thinks you are 🐾”

Alexandra Bjornson

Born and raised in Kelowna BC, Alexandra has an enthusiasm for family, nature and animals grew and nurtured her into the animal lover she is today! She was fortunate enough to begin animal care very young, grooming and riding boarded horses, and raising a multitude of dogs and cats over the years. With all there is to be learned from these gentle creatures, there was no question that she would pursue a career in caring for them. With future aspirations of running a dog-grooming facility, the opportunity to bond with various breeds and personalities is a welcome treasure!